FAQ

Frequently Asked Questions

Shipping

How long does shipping take?
Most orders arrive within 6-10 business days. That is 1-2 business days to prepare your order, plus 4-7 business days in transit. Orders ship from our fulfilment partners' warehouses, including overseas locations.

How much does shipping cost?
Standard shipping is $4.99 within the United States, and it is free on orders over $30.

Do you ship internationally?
We currently ship within the United States only. International shipping is coming soon.

How do I track my order?
You'll receive a tracking number by email once your order ships. Use it on the carrier's website to follow your package.

Orders & Returns

Can I cancel or change my order?
Contact us at support@rozene.us within 24 hours of placing your order and we'll do our best to make changes before it ships.

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. See our full return policy for details.

What if my item arrives damaged?
Email us at support@rozene.us with photos of the damage. We'll send a replacement or issue a full refund — no need to ship it back.

Products

Are your products authentic?
Yes. Every product is sourced from verified suppliers. We review supplier ratings, product specifications and customer reviews before anything goes in the store.

Will a sold-out item come back?
Popular items are restocked regularly. Sign up for restock notifications on the product page, or email us and we'll let you know.

Payments & Security

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption and is PCI-DSS compliant. We never store your card details.